Privacy Policy

Information We Collect

We collect information in several ways depending on how you interact with us:

• Account information — name, email address, phone number, business name, and billing information when you sign up
• Business details — industry type, business address, website URL, and service preferences used to configure your AI employees
• Communications — messages, emails, or inquiries you send to us directly
• Payment information — credit card or payment details processed securely through our payment provider (we do not store full card numbers)

• Usage data — pages visited, features used, time spent, click patterns, and referring URLs
• Device information — IP address, browser type, operating system, and device identifiers
• Log data — server logs including access times, error logs, and platform interactions
• Cookies and similar technologies — see our Cookies section below

• Call records — recordings, transcripts, and metadata from calls handled by your AI voice receptionist
• SMS records — message logs from automated text-back and follow-up campaigns
• Lead data — contact information and interaction history of leads captured through our platform
• Review data — review request activity and responses associated with your reputation management campaigns

• Integration partners and CRM platforms you connect to our services
• Payment processors and billing platforms
• Analytics and advertising partners

How We Use Your Information

We use the information we collect for the following purposes:

Information We Share

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

We share information with trusted third-party vendors who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

If Biz Consults Inc is involved in a merger, acquisition, asset sale, or other business transfer, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., subpoenas, court orders, or government agencies).

We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Customer Data & AI Services

When you use our AI voice, SMS, or webchat services, our platform processes data belonging to your customers — including their names, phone numbers, and interaction records. This section explains how we handle that data.

You, as the business operator using our services, are the data controller for your customers' information. Biz Consults Inc acts as a data processor on your behalf. You are responsible for:

• Obtaining proper consent from your customers before engaging them through our automated tools
• Providing your customers with notice of how their data is used
• Honoring your customers' requests to opt out or delete their data
• Complying with all applicable privacy laws in your jurisdiction

AI voice calls may be recorded for quality assurance, transcription, and service improvement purposes. Where required by law, a disclosure will be provided to callers that the call may be recorded. You are responsible for ensuring your use of call recording features complies with applicable state and federal wiretapping and recording laws.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when new cookies are set. Please note that disabling certain cookies may affect the functionality of our platform.

We may also use third-party analytics tools such as Google Analytics. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

SMS & Call Communications

By providing your phone number and using our services, you consent to receive:

• Service-related SMS messages about your account, billing, and subscription
• Operational notifications related to your AI employee configuration
• Occasional marketing messages about new features and promotions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable SMS marketing regulations. We will not send automated marketing text messages to any number without prior express written consent.

When you provide your phone number through our website forms or service sign-up, you expressly consent to receive text messages from Biz Consults Inc. Your consent is not a condition of purchasing any service. Standard messaging rates from your carrier may apply.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Specifically:

• Account data — retained for the duration of your subscription plus up to 90 days after account closure, unless a longer retention period is required by law
• Call recordings and transcripts — retained for up to 12 months unless you request earlier deletion
• SMS message logs — retained for up to 12 months for compliance and support purposes
• Lead and CRM data — retained as long as you maintain an active account; deleted upon written request after account closure
• Billing records — retained for 7 years as required by tax and financial recordkeeping laws
• Analytics data — retained in aggregated, anonymized form indefinitely

When we no longer have a legitimate business reason to retain your data, we will securely delete or anonymize it.

Data Security

We take the security of your information seriously and implement a range of technical and organizational measures to protect it, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest
• Access controls limiting employee access to customer data on a need-to-know basis
• Regular security assessments and vulnerability testing
• Secure payment processing through PCI-compliant payment providers

Your Rights & Choices

You have the following rights with respect to your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request that we delete your personal information, subject to certain legal exceptions
• Portability — Request that we provide your data in a structured, machine-readable format
• Objection — Object to certain types of processing, including direct marketing
• Opt-out of marketing — Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by replying STOP to any marketing SMS

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

Children's Privacy

Our services are designed for use by businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

Third-Party Links

Our website and platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We strongly encourage you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Our inclusion of a link to a third-party site does not imply endorsement of that site or its privacy practices.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it
• Right to Delete — You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out of Sale — We do not sell personal information. However, you may submit a request to confirm this at any time
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights

To submit a California privacy rights request, please contact us at [email protected] with the subject line "California Privacy Request." We will respond within 45 days as required by the CCPA.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email for material changes affecting your rights
• Post a prominent notice on our website for significant updates

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: Biz Consults Inc
• Website: ai.bizconsults.org
• Email: [email protected]
• Phone: (984) 314-3365

We are committed to working with you to resolve any privacy concerns promptly and fairly. If you believe your privacy rights have been violated and we have not adequately addressed your concern, you may have the right to file a complaint with your applicable data protection authority.